Shipping and Returns

Professional Sales Only!!!

As we only sell to professional tattooers. If you place an order before being approved, and for some reason cannot be approved, your refunded amount will be less a processing and a $5 CAD restocking fee.

Please note, any orders placed prior to approval, will be held at shipping until the account has been approved.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund if the error is on our end. If you ordered the wrong item and are not wanting a store credit, we will issue a refund minus the processing transaction fee and a $5.00 CAD restocking fee to process the refund back to your credit card, PayPal account or e-transfer. If willing to accept a store credit the full amount will be refunded minus shipping.  No returns on pigment, machines or opened medical supplies. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 


If being refunded you should expect it within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Store credits are instant. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations and sometimes we are not aware of those products until we get a notification from customs or the shipping company.  We cannot control any shipments once they leave our warehouse, but we will do our best to help. 

We are not responsible for lost or stolen packages. Beware that shipping companies only offer up to $100 in insurance for lost or stolen packages. We will help as much as we can in retrieving the package or getting the claim for the insurance going, but we will not be able to cover the full order amount. If you are concerned and want extra insurance, please contact the warehouse at 1-877-982-8866 and we can get a quote of the insurance for your order. 

Priority/ Overnight Shipping: Our cut off for priority shipping is 9:00 am PST. Our pickups for Priority are in the morning so orders for next day shipping must be in by 9:00 am PST. We cannot guarantee overnight shipping EVER. We are located in a small town. We do our best to get all orders out same day and usually do. If you are not sure, please call the warehouse at 1-877-982-8866. We are open at 8:00 am to 5:00 pm PST.

Shipping OUTSIDE of CANADA!!! Any shipments outside of Canada may result in longer ship times than estimated due to customs ect. Please be aware your order may be subject to Customs and Duties. Please check your countries importing policies to see the dollar amount that is exempt, it changes for every country so please know yours. We are not responsible for your import fees. You may also be required to fill out material or Toxic free forms from customs, this is also your responsibility, that being said we are trained and can help walk you through it if you are not sure how to fill it out. If you are not sure and need further help, please call the warehouse at 1-877-982-8866 We are open at 8:00 am to 5:00 pm PST.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.


Please also note that the shipping rates for many items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Any orders with "ship by weight" will be sent via Canada Post or FedEx.