Professional Sales Only!!! We are tattooers ourselves and we want to protect clients and other artists who have jumped through all the hoops.
PLEASE READ CAREFULLY!
As we only sell to professional tattooers. If you place an order before being approved, and for some reason cannot be approved, your refunded amount will be less a processing and a $5 CAD restocking fee.
Please note, any orders placed prior to approval, will be held at shipping until the account has been approved.
To get approved, please send us a copy of the business license or health board approval from the shop you work at to goodguysupplycustomercare@gmail.com. We realize some areas do not require such documents, if this is the case please state this in your email and we can see what we can do. We treat these as case by case and cannot guarantee approval, but we will do our best to work with you and get you approved.
Shipping Policies
Free Shipping: This is new for GGS, please contact us if any issues!!!
Canada: Free ground shipping when you spend over $200 CAD before taxes. Courier is at our discretion. Excluding provinces: Northwest Territories and Yukon
USA: Free ground shipping when you spend $300 USD before taxes. Courier is at our discretion. Excluding states: Alaska, Hawaii, and Puerto Rico
Bulky Items: All North America**: If your order contains bulky items like drape sheets, bibs, furniture (items will be marked on the website) there is a flat rate shipping in North America of $20, no limits on quantity or dollar value. If adding other products not listed as bulky, it will still default to the $20 flat fee rate.
**Excluding provinces and states as mentioned above
International: Not at this time
Shipping Options:
Standard and Ground: Can take 7 -10 business days. Please note that with the state of the global economy, orders may arrive later than usual.
Express: Usually 2-3 business days. Orders must be in before 10:00am PST to go out same day for this service. After this time it could add 1 more day to the delivery time.
Priority and Overnight: Our cut off for priority shipping is 9:00 am PST. Our pickups for Priority are in the morning so orders for next day shipping must be in by 9:00 am PST. We cannot guarantee overnight shipping EVER. We are located in a small town. We do our best to get all orders out the same day and usually do. If you are not sure, please call the warehouse at 1-877-982-8866. We are open at 8:00 am to 4:00 pm PST.
Shipping OUTSIDE OF CANADA!!! Any shipments outside of Canada may result in longer ship times than estimated due to customs etc. Please be aware your order may be subject to Customs and Duties. Please check your countries importing policies to see the dollar amount that is exempt, it changes for every country so please know yours. We are not responsible for your import fees. You may also be required to fill out additional customs forms requiring specific information that only you would have, that being said we are willing to help walk you through it if you are not sure what to do. Please call the warehouse for help at 1-877-982-8866 We are open from 8:00 am to 4:00 pm PST.
Lost or stolen products and insurance: We are not responsible for lost or stolen packages. Beware that shipping companies only offer up to $100 in insurance for lost or stolen packages. We will help as much as we can in retrieving the package or getting the claim for the insurance going, but we will not be able to cover the full order amount. If you are concerned and want extra insurance, please contact the warehouse at 1-877-982-8866 and we can get a quote of the insurance for your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations and sometimes we are not aware of those products until we get a notification from customs or the shipping company. We cannot control any shipments once they leave our warehouse, but we will do our best to help.
Our customers' satisfaction is our number one priority.
You may return most new, unopened items within 30 days of delivery for a full refund if the error is on our end. If you ordered the wrong item and are not wanting a store credit, we will issue a refund minus the processing transaction fee and a $5.00 CAD restocking fee to process the refund back to your credit card, PayPal account or e-transfer. If willing to accept a store credit the full amount will be refunded minus shipping.
No returns on pigment, machines or opened medical supplies.
For machines that are not Good Guy, ie: a machine builder, must be dealt with directly with the builder not us. If you need the contact information for the builder, please let us know and we can give you the correct information.
We will cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If being refunded you should expect it within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Store credits are instant.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
Please refer to each products individual warranty (if it has a warranty) as they differ from product to product.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock! Or use the wishlist and you will get automatically put onto the email notification list.
The Goal
To ensure that all members and non-members of the tattoo community are safe, protected, and welcomed, and to create environments that are free of harassment and discrimination. These ethical principles act as a reminder to each member and non-member of the tattoo community that they are responsible for their words, actions, and behaviours.
Scope & Applicability
This Code of Conduct is always in effect for all of Good Guy Employees, sponsored team members or anyone in our community. The parameters of this document extend to include, but not limited to, any associations or affiliations with respect to Good Guy Tattoo Supply, such as:
- GGS warehouse
- Any and all conventions
- Promoted and/or Sponsored Tattoo Shops
- Any shops we fundraise with
This Code of Conduct applies to all participants, including artists, clients, vendors, and at shows attendees.
An Environment That Everyone Can Be Proud Of
As a supply company who has employees, sponsored artists, tattooers and clients we feel a responsibility to ensure all around us are safe and as such, tattoo conventions, tattoo shops and our own warehouse should be safe, respectful, dignified, and free from all forms of harassment and discrimination.
An ideal atmosphere is one where individuals from diverse backgrounds and lived experiences can collaborate and interact in an affirming, positive manner. Examples of encouraged behaviours include:
- Using language that is clear, inclusive and welcoming
- Respecting different viewpoints, experiences, and backgrounds
- Practicing self-awareness
Anti-Harassment Statement
This Code of Conduct strictly prohibits all forms of harassment and discrimination including, but not limited to, harassment and discrimination on the basis of:
- Race
- Ancestry
- Place of origin
- Sex
- Sexual orientation
- Gender identity
- Gender expression
- Age
- Disability
Any and all forms of harassment and discrimination (both physically and online) of, or by, artists, vendors, visitors, and clients will not be tolerated. Examples of harassment and discriminatory behaviour include, but are not limited to:
- Offensive comments related to gender, gender identity, gender expression, sexual orientation, disability, mental illness, physical appearance, political affiliation, body size, age, race, nationality, language, or religion
- Unsolicited comments regarding one’s lifestyle choices, such as health, dietary practices, relationships, drug and/or alcohol use, and employment
- Intentionally misgendering, use of incorrect pronouns, or use of rejected names (otherwise known as “dead” names)
- Threats or incitement of violence
- Recording or photographing an individual without their knowledge to gain content for malicious or indecent purposes
- Deliberate intimidation
- Participation in physical or online stalking
- Continued one-on-one communication after requests to cease
- Deliberate “outing” of any aspect of an individual’s personal identity without their consent
While it is not possible to identify all possible circumstances that may constitute as harassment, the above examples provide clear indications as to what is and what is not considered acceptable behaviour.
Please note that all tattoos artists have the right to decline projects at conventions or in their shops, however, declining a project based on a client’s skin colour, body type, or gender is not an appropriate basis for refusal and will not be tolerated.
Sexual Harassment
Unwelcome sexual advances, requests for sexual favours, and other verbal or physical conduct that is sexual in nature constitutes as sexual harassment when, for example:
- It has been made evident that the behaviour/actions are not reciprocated
- The behaviour/actions make someone feel afraid, embarrassed, uncomfortable, and/or ashamed
- While it is not possible to identify all possible circumstances that may constitute as sexual harassment, examples of sexual harassment that will not be tolerated include, but are not limited to:
- Unwelcome requests for sexual favours
- Unwelcome sexual attention
- Unwelcome, non-consensual physical touch
- Unwarranted sexual images or behaviour in situations where they are not appropriate
- Patterns of improper social contact, such as requesting or assuming inappropriate levels of intimacy with others
- Propositioning an artist, vendor, or client with sex in return for services
- Lewd or derogatory comments or jokes about an individual’s body
- Sexual innuendos, such as “catcalls” or whistles
- Inappropriate or obscene depictions of sexual imagery in text messages, drawings, or emails
- Persistent and repeated requests for dates or a relationship after being informed that the interest is unwanted
It is important to note that the intentions of the person exhibiting the inappropriate behaviour/actions matter less than the impact. Innocent or ill-intended, the negative impact that such behaviour/actions have on the recipient is why these behaviours/actions are considered sexual harassment.
Sexual Assault
Any unwelcome, non-consensual physical contact that is sexual in nature is considered sexual assault. Oftentimes, the behaviours associated with sexual assault are forceful, threatening, intimidating, or coercive. Examples of sexual assault include, but are not limited to:
- Forced sexual acts
- Forced kissing
- Unwanted sexual touching
Important Note to Tattoo Artists: Occasionally, clients request that tattoos be placed in private areas of their bodies, which inherently makes them more vulnerable. As a professional tattoo artist, it is your responsibility to ensure your client’s safety and comfort by:
- Asking for consent prior to touching any private area and maintaining ongoing consent throughout the duration of the tattoo
- Touching ONLY the area of the body in which you are intending to tattoo
- Having privacy solutions on hand to offer, but reminding the client prior to their appointment that should they wish to use additional privacy solutions, they are responsible for bringing them
Actively Discouraged Behaviours
While not all unfavourable actions are considered harassment or discrimination, the following behaviours are deemed inappropriate and therefore, are actively discouraged:
- Conducting oneself in a way that makes others feel excluded or marginalized
- Belittling someone’s ideas in front of others, both online and physically
- Being condescending, passive aggressive, or demeaning towards others
Reporting Harassment
Any individual who has witnessed or has been subject to any form of discrimination or harassment is strongly encouraged to report the incident immediately. This can be done via:
If at a convention, coming to our booth and reporting to one of our convention workers. Our employees have been briefed on how to handle a report in a safe, affirming, and confidential manner, and will direct the individual making the report to one of the available convention organizers.
Confidential email at natjobe.ggs@gmail.com Any reports sent to this email will go directly to Natalie Jobe – co-owner/operator
In your report, please include –
- Name of the reporter (your name)
- Names of all people involved
- When and where the incident occurred
- What happened
- Any additional context (e.g. is the harassment ongoing)
In order to protect the responding team from abuse and burnout, we reserve the right to reject any report we believe to have been made in bad faith. Reports intended to silence legitimate complaints may be deleted without response.
Enforcement Process & Consequences
Code of Conduct violations will not be taken lightly. Each report will be treated with the utmost seriousness and care.
Reports of harassment will be promptly dealt with directly by convention organizers on a case-by-case basis. Each case will be reviewed by a panel comprised of the following individuals:
- Natalie Jobe (she/her), Co-Owner/Operator
- Rob Jobe (he/him), Tattoo Artist and Co-Owner
- Lucas Ford (he/him), Tattoo Artist and Co-Owner
This panel will explore the report promptly to mutually arrive at a suitable response, which will be shared with both the reporting individual and the offender privately. This may include speaking with the parties involved and any witnesses, with a view to resolving the problem informally. The review of the complaint will be handled confidentially and will only be considered resolved once the complainant has indicated that they feel as though it has been resolved.
Participants asked to stop any harassing behaviour are expected to comply immediately. Consequences for violations of the Code of Conduct may include, but are not limited to:
- Immediate expulsion
- Mediation
- A permanent attendance ban from participating with Good Guy at any and all future events
- Law enforcement involvement
If an individual’s safety and security is actively being threatened, we reserve the right to take immediate action of which we deem appropriate.
We will respect confidentiality requests for the purpose of protecting victims of abuse. At our discretion, we may publicly name a person about whom we’ve received harassment complaints, or privately warn third parties about them, if we believe that doing so will increase the safety of our community members or the general public. We will not name harassment victims without their affirmative consent.
Commitment to Self-Improvement
No one is perfect – everyone fails to live up to standards from time to time. This Code of Conduct does not expect perfection.
What is expected, however, is that people own up to their mistakes and make a clear and conscious effort to improve.
If you are made aware as having, consciously or otherwise, acted in a way that may make others feel uncomfortable or unwelcome:
- Refrain from becoming defensive
- Acknowledge your mistake
- Apologize
- Pledge to do better next time
Feedback
We firmly believe in building for our community, with our community.
As such, we welcome and invite any and all feedback as it relates to this Code of Conduct. If you have suggestions on how we can improve this Code of Conduct to better serve artists, clients, vendors, and other public visitors, we want to hear it!
Please direct all feedback to natjobe.ggs@gmail.com
Open Source
We believe in empowering the tattoo community at large and making resources accessible to artists and shops that are committed to creating safe, affirming, and positive spaces.
We encourage and warmly invite any tattoo shop or studio to adapt and implement this Code of Conduct for their own businesses.