Professional Sales Only

As tattooers ourselves, we strictly sell to professional artists to protect the industry, our clients, and artists who have completed the necessary licensing.

PLEASE READ CAREFULLY BEFORE ORDERING:

Account Verification: To get approved, please email a copy of your shop’s business license or health board inspection report to goodguysupplycustomercare@gmail.com. If your region does not issue these documents, please note that in your email. We review these situations on a case-by-case basis and will do our best to work with you.

Order Processing: Any orders placed prior to account approval will be held until your documentation is verified.

Unapproved Order Fees: If an unapproved order is placed and cannot be verified, your refund may be subject to processing or administrative fees.

If you have urgent shipping questions, please contact our warehouse team at 1-877-982-8866 (Monday–Friday, 8:00 AM – 4:00 PM PST).

We ship to virtually any address worldwide. However, certain products may be restricted by international import policies. In rare cases, carrier or customs restrictions may only become apparent once a package is processed. While we cannot control shipments after they leave our facility, our team will do everything possible to assist you if any delivery issues arise.

Bulky Items (Canada Only): Orders containing bulky items, such as drape sheets, bibs, or furniture (marked on the product page), qualify for a $40 flat-rate shipping fee across Canada, with no quantity or order value limits. Adding non-bulky items to your cart will not change this rate; your entire order ships for $40. Excludes select provinces and territories.

Standard and Ground Shipping: Estimated delivery takes 7–10 business days. Please note that due to current global supply chain and transit conditions, orders may occasionally take longer than expected to arrive.

Express Shipping: Estimated delivery is usually 2–3 business days. Orders must be placed before 10:00 AM PST for same-day dispatch. Orders placed after this time may add an extra day to your delivery window.

Priority & Overnight Shipping: Our daily cutoff for priority shipping is 9:00 AM PST. Carrier pickups occur in the morning, so orders intended for next-day delivery must be placed by this time. Because our warehouse is located in a smaller community, we cannot guarantee overnight delivery timelines. However, we make every effort to ship all orders the same day they are received.

International Shipping (Outside of Canada) Shipments outside of Canada may experience delivery delays due to customs processing.

Customs, Taxes & Duties: International orders may be subject to import fees, taxes, or duties upon arrival. Exemption thresholds vary by country, so please check your local import policies prior to ordering. Customers are responsible for paying all applicable import charges.

Customs Documentation: You may be required to complete additional customs paperwork requiring personal or business details only you can provide.

If you need assistance completing your customs documentation, please call our warehouse at 1-877-982-8866 (Monday–Friday, 8:00 AM – 4:00 PM PST)

Lost or Stolen Packages: We are not responsible for lost or stolen packages once shipped. Standard carrier shipping includes up to $100 in insurance coverage. While our team is happy to help file a claim and assist with tracking, we cannot cover order amounts exceeding the carrier’s $100 limit. If you would like to purchase additional shipping insurance for high-value orders, please call our warehouse at 1-877-982-8866 for a custom quote.

Your satisfaction is our top priority.

30-Day Return Window: Most new, unopened items can be returned within 30 days of delivery.

Non-Returnable Items

• Pigments and inks
• Tattoo machines
• Opened medical supplies
  

Return Options & Fees:

• Our Error (Incorrect/Defective Item): 100% full refund or replacement with return shipping costs covered by us.
• Store Credit: Full item refund issued as instant store credit (minus original shipping fees).
• Payment Refund: Refunded to original payment method (credit card, PayPal, or e-transfer) minus transaction processing fees.

Note on Third-Party Machines: For machines manufactured by outside builders (not Good Guy), warranty and service issues must be handled directly with the original builder. If you need builder contact information, please let us know and we will happily provide it.

Processing Times: Standard payment refunds take up to 2 weeks to fully process through shipping and banking channels. Store credits are processed instantly upon receipt.

To Start a Return: Contact our team with your order number and item details for step-by-step instructions.

Products covered by a warranty should be handled with care. If your item arrives with visible defects, please take clear photos of the damage and email them to goodguysupplycustomercare@gmail.com. Our team will review your photos and reach back out to assist you.

Note: Warranty terms vary by item. Please refer to the specific product details or manufacturer guidelines included with your purchase for individual coverage details.

Out-of-Stock Items: We restock our products regularly. If an item you need is currently unavailable, you can track its availability in two ways:

• Use the Wishlist: Add the item to your wishlist to automatically receive an email notification as soon as it is back in stock.
• Email Customer Support: Send us a quick message letting us know what product you are looking for, and our team will notify you directly when it arrives.

THE GOAL

To ensure that all members and non-members of the tattoo community are safe, protected, and welcomed, and to create environments that are free of harassment and discrimination. These ethical principles act as a reminder to each member and non-member of the tattoo community that they are responsible for their words, actions, and behaviours.

SCOPE & APPLICABILITY

This Code of Conduct is always in effect for all of Good Guy Employees, sponsored team members or anyone in our community. The parameters of this document extend to include, but not limited to, any associations or affiliations with respect to Good Guy Tattoo Supply, such as:

• GGS warehouse
• Any and all conventions
• Promoted and/or Sponsored Tattoo Shops
• Any shops we fundraise with 

This Code of Conduct applies to all participants, including artists, clients, vendors, and at shows attendees. 

AN ENVIRONMENT THAT EVERYONE CAN BE PROUD OF

As a supply company who has employees, sponsored artists, tattooers and clients we feel a responsibility to ensure all around us are safe and as such, tattoo conventions, tattoo shops and our own warehouse should be safe, respectful, dignified, and free from all forms of harassment and discrimination. An ideal atmosphere is one where individuals from diverse backgrounds and lived experiences can collaborate and interact in an affirming, positive manner. Examples of encouraged behaviours include:

• Using language that is clear, inclusive and welcoming 
• Respecting different viewpoints, experiences, and backgrounds
• Practicing self-awareness  

ANTI-HARASSMENT STATEMENT

This Code of Conduct strictly prohibits all forms of harassment and discrimination including, but not limited to, harassment and discrimination on the basis of: 

• Race
• Ancestry
• Place of origin
• Sex  
• Sexual orientation
• Gender identity
• Gender expression
• Age
• Disability

Any and all forms of harassment and discrimination (both physically and online) of, or by, artists, vendors, visitors, and clients will not be tolerated. Examples of harassment and discriminatory behaviour include, but are not limited to:

• Offensive comments related to gender, gender identity, gender expression, sexual orientation, disability, mental illness, physical appearance, political affiliation, body size, age, race, nationality, language, or religion
• Unsolicited comments regarding one’s lifestyle choices, such as health, dietary practices, relationships, drug and/or alcohol use, and employment
• Intentionally misgendering, use of incorrect pronouns, or use of rejected names (otherwise known as “dead” names)
• Threats or incitement of violence 
• Recording or photographing an individual without their knowledge to gain content for malicious or indecent purposes 
• Deliberate intimidation
• Participation in physical or online stalking
• Continued one-on-one communication after requests to cease
• Deliberate “outing” of any aspect of an individual’s personal identity without their consent

While it is not possible to identify all possible circumstances that may constitute as harassment, the above examples provide clear indications as to what is and what is not considered acceptable behaviour. 

Please note that all tattoos artists have the right to decline projects at conventions or in their shops, however, declining a project based on a client’s skin colour, body type, or gender is not an appropriate basis for refusal and will not be tolerated. 

SEXUAL HARASSMENT

Unwelcome sexual advances, requests for sexual favours, and other verbal or physical conduct that is sexual in nature constitutes as sexual harassment when, for example:

• It has been made evident that the behaviour/actions are not reciprocated
• The behaviour/actions make someone feel afraid, embarrassed, uncomfortable, and/or ashamed
• While it is not possible to identify all possible circumstances that may constitute as sexual harassment, examples of sexual harassment that will not be tolerated include, but are not limited to:
• Unwelcome requests for sexual favours
• Unwelcome sexual attention
• Unwelcome, non-consensual physical touch
• Unwarranted sexual images or behaviour in situations where they are not appropriate
• Patterns of improper social contact, such as requesting or assuming inappropriate levels of intimacy with others  
• Propositioning an artist, vendor, or client with sex in return for services
• Lewd or derogatory comments or jokes about an individual’s body 
• Sexual innuendos, such as “catcalls” or whistles 
• Inappropriate or obscene depictions of sexual imagery in text messages, drawings, or emails
• Persistent and repeated requests for dates or a relationship after being informed that the interest is unwanted

It is important to note that the intentions of the person exhibiting the inappropriate behaviour/actions matter less than the impact. Innocent or ill-intended, the negative impact that such behaviour/actions have on the recipient is why these behaviours/actions are considered sexual harassment.

SEXUAL ASSAULT

Any unwelcome, non-consensual physical contact that is sexual in nature is considered sexual assault. Oftentimes, the behaviours associated with sexual assault are forceful, threatening, intimidating, or coercive. Examples of sexual assault include, but are not limited to:

• Forced sexual acts
• Forced kissing 
• Unwanted sexual touching 

Important Note to Tattoo Artists: Occasionally, clients request that tattoos be placed in private areas of their bodies, which inherently makes them more vulnerable. As a professional tattoo artist, it is your responsibility to ensure your client’s safety and comfort by:

• Asking for consent prior to touching any private area and maintaining ongoing consent throughout the duration of the tattoo
• Touching ONLY the area of the body in which you are intending to tattoo
• Having privacy solutions on hand to offer, but reminding the client prior to their appointment that should they wish to use additional privacy solutions, they are responsible for bringing them

ACTIVELY DISCOURAGED BEHAVIOURS

While not all unfavourable actions are considered harassment or discrimination, the following behaviours are deemed inappropriate and therefore, are actively discouraged:

• Conducting oneself in a way that makes others feel excluded or marginalized
• Belittling someone’s ideas in front of others, both online and physically 
• Being condescending, passive aggressive, or demeaning towards others

REPORTING HARASSMENT

Any individual who has witnessed or has been subject to any form of discrimination or harassment is strongly encouraged to report the incident immediately. This can be done via:

• If at a convention, coming to our booth and reporting to one of our convention workers. Our employees have been briefed on how to handle a report in a safe, affirming, and confidential manner, and will direct the individual making the report to one of the available convention organizers.
• Confidential email at natjobe.ggs@gmail.com Any reports sent to this email will go directly to Natalie Jobe – co-owner/operator

In your report, please include:

• Name of the reporter (your name)
• Names of all people involved
• When and where the incident occurred 
• What happened
• Any additional context (e.g. is the harassment ongoing)

In order to protect the responding team from abuse and burnout, we reserve the right to reject any report we believe to have been made in bad faith. Reports intended to silence legitimate complaints may be deleted without response.    

ENFORCEMENT PROCESS & CONSEQUENCES

Code of Conduct violations will not be taken lightly. Each report will be treated with the utmost seriousness and care. Reports of harassment will be promptly dealt with directly by convention organizers on a case-by-case basis. Each case will be reviewed by a panel comprised of the following individuals:

• Natalie Jobe (she/her), Co-Owner/Operator
• Rob Jobe (he/him), Tattoo Artist and Co-Owner
• Lucas Ford (he/him), Tattoo Artist and Co-Owner

This panel will explore the report promptly to mutually arrive at a suitable response, which will be shared with both the reporting individual and the offender privately. This may include speaking with the parties involved and any witnesses, with a view to resolving the problem informally. The review of the complaint will be handled confidentially and will only be considered resolved once the complainant has indicated that they feel as though it has been resolved. Participants asked to stop any harassing behaviour are expected to comply immediately. Consequences for violations of the Code of Conduct may include, but are not limited to:

• Immediate expulsion
• Mediation
• A permanent attendance ban from participating with Good Guy at any and all future events
• Law enforcement involvement

If an individual’s safety and security is actively being threatened, we reserve the right to take immediate action of which we deem appropriate. We will respect confidentiality requests for the purpose of protecting victims of abuse. At our discretion, we may publicly name a person about whom we’ve received harassment complaints, or privately warn third parties about them, if we believe that doing so will increase the safety of our community members or the general public. We will not name harassment victims without their affirmative consent.

COMMITMENT TO SELF-IMPROVEMENT

No one is perfect – everyone fails to live up to standards from time to time.

This Code of Conduct does not expect perfection. What is expected, however, is that people own up to their mistakes and make a clear and conscious effort to improve. If you are made aware as having, consciously or otherwise, acted in a way that may make others feel uncomfortable or unwelcome:

• Refrain from becoming defensive
• Acknowledge your mistake 
• Apologize
• Pledge to do better next time

FEEDBACK

We firmly believe in building for our community, with our community. As such, we welcome and invite any and all feedback as it relates to this Code of Conduct. If you have suggestions on how we can improve this Code of Conduct to better serve artists, clients, vendors, and other public visitors, we want to hear it!  Please direct all feedback to natjobe.ggs@gmail.com

OPEN SOURCE

We believe in empowering the tattoo community at large and making resources accessible to artists and shops that are committed to creating safe, affirming, and positive spaces. 

We encourage and warmly invite any tattoo shop or studio to adapt and implement this Code of Conduct for their own businesses. 

In recognition of the Indigenous origins and sacred nature of tattooing, and in the spirit of respect, reciprocity, and truth, Good Guy Tattoo Supply honours and acknowledges the land upon which we are situated. We acknowledge our presence on the traditional, ancestral, and unceded Secwépemc Traditional Territories. We are thankful to be on these lands with those who have resided here since time immemorial. Finally, we acknowledge all Nations–Indigenous and non–who live, work and play on the Secwépemc/Shuswap Traditional lands, and who recognize, honour, and respect this territory.

What is Secwépemc?

Secwépemc means "The People" or "The Spread Out People" in their own language. Early settlers often referred to them as Shuswap, which was a simplified pronunciation, according to Secwepemc Strong. The Secwépemc are a First Nations people residing in the interior of British Columbia.