Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund if the error is on our end. If you ordered the wrong item and are not wanting a store credit, we will issue a refund minus the processing transaction fee and a $5.00 CAD restocking fee to process the refund back to your credit card, PayPal account or e-transfer. If willing to accept a store credit the full amount will be refunded minus shipping. No returns on pigment, machines or opened medical supplies. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If being refunded you should expect it within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Store credits are instant.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations and sometimes we are not aware of those products until we get a notification from customs or the shipping company. We cannot control any shipments once they leave our warehouse, but we will do our best to help.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Any orders with "ship by weight" will be sent via Canada Post unless requested otherwise.